Delivery Policy

Effective Date: 01/01/2023

This Shipping Policy governs the shipping and delivery of products purchased from the Ancient Aromas Private Limited e-commerce website ("Website")www.ancientaromas.co. By placing an order on our Website, you agree to comply with the terms outlined in this policy.

1. Shipping Destinations

We currently offer shipping services to customers throughout India. Please note that there may be certain locations that we are unable to ship to, and if so, we will notify you accordingly.

2. Order Processing and Delivery Timeframe

2.1 Order Processing: We strive to process and dispatch all orders promptly. Orders are typically processed within "1-2 business days" from the date of order placement. Please note that order processing may be subject to delays during peak seasons or promotional periods.

2.2 Estimated Delivery Time: The estimated delivery time will depend on the shipping destination. Once your order is dispatched, it should arrive at your designated address within "3-5 business days". Please note that delivery times may vary depending on external factors beyond our control, such as unforeseen delays with the shipping carrier.

3. Shipping Methods and Providers

3.1 Shipping Methods: We utilize reputable shipping carriers to ensure the safe and timely delivery of your orders.

3.2 Shipping Providers: We work with trusted shipping providers to fulfill and deliver your orders. The specific shipping provider used for your order will be determined based on factors such as shipping destination, package weight, and shipping method chosen.

3.3 Our logistics partner: Shiprocket https://www.shiprocket.in and Delhivery https://www.delhivery.com.

4. Shipping Charges

4.1 Shipping Fees: Shipping charges will be calculated based on various factors, including the shipping destination, package weight, shipping method selected, and any applicable promotions or discounts. The shipping fees will be clearly displayed during the checkout process before you complete your order. We offer cash on delivery as a mode of payment.

4.2 Free Shipping: We may offer free shipping on orders that meet certain criteria, such as a minimum order value or specific promotional offers. The eligibility for free shipping will be communicated on our Website or during the checkout process.

5. Undeliverable Packages

In the event that a package is deemed undeliverable due to incorrect or incomplete shipping information provided by the customer, refusal of the package, or failure to retrieve the package from the shipping carrier's facility within the designated time frame, the customer may be responsible for any additional shipping fees incurred for reshipment or return of the package.

6. Contact Us

If you have any questions or inquiries regarding our shipping policy, please contact our customer support team using the following information:

- Email: aromasancient@gmail.com

- Phone: +91 95616 86048

Ancient Aromas Private Limited
Shop no.2 Garud Bungalow, Rang Bhavan to Saat Rasta Road Opposite Bank of Maharashtra Solapur 413003.

We reserve the right to update or modify this shipping policy at any time without prior notice. Please review this policy periodically for any changes.